Introduction
alwyse ("we," "our," or "us") is operated by CVOYA LLC. This Privacy Policy explains
how we collect, use, disclose, and protect your information when you use the alwyse service,
including our mobile applications, websites, and related services (collectively, the "Service").
We take your privacy seriously. alwyse is designed to give you control over your
personal information and memories. Please read this policy carefully to understand our practices.
Information We Collect
Information You Provide
- Account Information: When you create an account, we collect your name, email
address, and authentication credentials.
- Memory Content: The notes, conversations, images, locations, web content, and
other information you choose to capture and store in alwyse.
- Profile Information: Any additional information you choose to add to your
profile, such as preferences and settings.
Information Collected Automatically
- Usage Information: Information about how you use the Service, including
features accessed, actions taken, and time stamps.
- Device Information: Information about the device you use to access alwyse,
including device type, operating system, and unique device identifiers.
- Location Data: If you enable location services, we collect location information
to provide location-based features.
- Log Data: Server logs that include IP addresses, browser types, and referring
URLs.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process and store your memories and content
- Enable AI agents and features you choose to activate
- Personalize your experience
- Communicate with you about the Service, including updates and security alerts
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
Your Control and Choices
What You Can Control
- Memory Capture: You decide what to capture and can pause or disable capture at
any time.
- AI Agents: You choose which AI agents to activate and can disable them at any
time.
- Permissions: You control what data sources and permissions each agent has
access to.
- Data Deletion: You can delete individual memories or your entire account at any
time.
- Data Export: You can export your data in a standard format.
How We Share Your Information
We do not sell your personal information. We may share your information in the
following limited circumstances:
- With Your Consent: When you explicitly authorize us to share specific
information.
- Service Providers: With trusted third-party service providers who help us
operate the Service (e.g., cloud hosting, analytics). These providers are bound by
confidentiality obligations.
- AI Service Providers: When you use AI features, we may share relevant content
with AI model providers (e.g., OpenAI) to process your requests. We minimize the data shared and
use enterprise agreements with strong privacy protections.
- Legal Requirements: When required by law or to protect our rights, safety, or
the rights of others.
- Business Transfers: In connection with a merger, acquisition, or sale of
assets, with notice to you.
Data Security
We implement industry-standard security measures to protect your information,
including:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication mechanisms
- Secure cloud infrastructure
However, no method of transmission or storage is 100% secure. While we strive to
protect your information, we cannot guarantee absolute security.
Data Retention
We retain your information for as long as your account is active or as needed to
provide the Service. You can delete your data at any time through the app. After account deletion,
we remove your data from our active systems within 30 days, though some data may persist in backups
for up to 90 days.
Children's Privacy
alwyse is not intended for children under 13. We do not knowingly collect information
from children under 13. If we learn we have collected such information, we will delete it promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your
country of residence. We ensure appropriate safeguards are in place to protect your information in
accordance with this Privacy Policy.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal
information, including:
- Right to access your personal information
- Right to correct inaccurate information
- Right to delete your information
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
To exercise these rights, contact us at privacy@alwyse.com.
California Privacy Rights
If you are a California resident, you have additional rights under the California
Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the
right to delete your information, and the right to opt out of the sale of your information. We do
not sell personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material
changes by posting the new policy on our website and updating the "Effective Date." Your continued
use of the Service after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please
contact us: