No alwyse employee or cloud admin can read your content
- Self-host Not applicable
- Cloud Not offered
- Cloud Confidential Not offered
On self-host, this question doesn't arise. There is no alwyse operator to be blind: the
person who installs it is both the operator and the user, and that is you. The sentence is
trivially true, which is exactly why we won't sell it to you as something we provide. The
moment an operator does enter the path on self-host — when you reach your box from
your phone, over our relay — it becomes a real question, and it has its own row below.
On Cloud it is not true, and we won't pretend otherwise. Cloud uses standard isolation, the
same kind most software you already rely on uses. That's a reasonable protection, but a
determined administrator with infrastructure access could reach your data. This is not a gap
we are racing to close on that tier: standard isolation is the tier, by design. What
we built instead is the next claim, and it is a real one.
Cloud Confidential is the tier that would close it without asking you to run anything, by
sealing your content inside confidential-computing hardware. It does not exist. The approach
is designed, no build is scheduled, and so we make no present-tense claim about it anywhere.
Your device can cryptographically verify that blindness
- Self-host Not applicable
- Cloud Not offered
- Cloud Confidential Not offered
A promise you can't check is just a promise. Attestation is the proof: your device asks the
hardware to show it's running the exact sealed software we published, before it trusts
anything to it. On self-host there is nothing to attest, since you already hold the keys and
run the code. On Cloud there is nothing to attest either, because Cloud is not operator-blind
to begin with, and it never will be. Attestation is the defining feature of Cloud
Confidential, and it arrives when that tier does. No build is scheduled, so until then we
don't claim it.
Running the service never requires reading your content
- Self-host Not applicable
- Cloud Shipped
- Cloud Confidential Not offered
"We don't offer operator-blindness" is a non-answer for the tier nearly everyone is actually
on. So here is what Cloud does promise, and it is built, not planned. Your cognition lives in
a cell of its own: its own instance, its own database, not a row in a shared table. The
control plane that handles your account, your payment, and finding your cell holds only
account records, content-free meters, and key fingerprints. It never receives your content.
When alwyse thinks, your cell calls the model vendor directly on your key; that traffic never
passes through us. Your export is served by your cell, never by our control plane. Each cell
holds only its own keys, so a compromise of one is an event confined to one.
And our logs cannot contain your content, because the content is never captured to begin
with. Where a log could be read by an operator, alwyse doesn't build the payload rather than
building it and filtering it. A filter is a leak waiting to be misconfigured. What the
crossing log records is that a request went to a given host, never the path, the query, or a
word of what was in it.
Here is the limit, stated in the same breath. We operate that cell. An administrator with
access to the underlying infrastructure could reach the data at rest inside it. That is
precisely why this is not operator-blindness and why we never call it that. This claim says
running the service does not require reading you, and that we built it so it doesn't.
It does not say we cannot.
You can run alwyse entirely inside the boundary
- Self-host Shipped
- Cloud Building
- Cloud Confidential Not offered
AI needs a model to run, and where that model runs decides who sees your content. A model
inside your boundary sees it and tells no one. A model outside it is a vendor, under their
terms. On self-host you can run entirely on local models, and then nothing crosses at all:
there isn't even a crossing to record.
On Cloud today you bring your own key, so ordinary inference goes out to that vendor, and we
say so plainly rather than blur it. A shared model host inside the boundary, so that a Cloud
instance can think without anything leaving, lands before broad launch.
A sealed enclave does not by itself stop your content reaching a model vendor. Those are
separate questions, and conflating them is how a privacy claim quietly becomes false. What
would keep content inside Cloud Confidential is that its models run inside the seal too, and
that arrives with the tier. Even then, you may still choose to reach out to a frontier model
from inside it. That choice stays yours.
Nothing crosses the boundary unless you choose it, and every crossing is recorded
- Self-host Building
- Cloud Building
- Cloud Confidential Not offered
The transparency half is real. Every crossing of your boundary is recorded, content-free,
from the service and from the app alike. Model calls can only reach a closed set of endpoints
you have configured; anything else is refused before a byte leaves, and the refusal is
recorded too. When alwyse fetches a link you shared, it checks the address it is about to
connect to rather than the name, so a hostname can't quietly redirect it somewhere private.
The levers are partly real. You choose local or cloud models, per task, and can change it
while running. You bring your own key. You decide which sources feed in, and can cut any of
them at any time. What does not exist yet is the consent dial: standing rules you set once,
per compartment, that alwyse then enforces on the crossings it would otherwise make on its
own. Today a crossing you initiate is its own consent, and crossings alwyse might make by
itself are the question that dial answers. It is designed. It is not scheduled. Until it is
built, "you control what crosses" is true, and "alwyse enforces the rules you set about what
may cross" is not.
You can reach your own instance remotely without alwyse seeing your traffic
- Self-host Not offered
- Cloud Not applicable
- Cloud Confidential Not offered
Self-host is the one place where alwyse has no operator in your path, and the relay is the
one thing that would put us there. Reaching the box in your home from a phone on a train
means passing through something of ours. So this is a claim in its own right, and today the
answer is that we don't offer it: there is no remote reach yet. Your devices reach your
instance across your own network.
When it lands, before broad launch, it lands blind: the relay carries traffic it cannot
read. We are stating that as a design commitment, not as a shipped fact, and the two will
ship together or the claim waits. An earlier version of alwyse had a relay that looked
encrypted, with per-device keys nothing ever used and certificates no client ever checked.
We keep it in our own notes as the example of how this goes wrong. Cryptography nothing
consumes is theatre, and we would rather show you an empty cell than a reassuring one.
You can take everything out
- Self-host Shipped
- Cloud Shipped
- Cloud Confidential Not offered
Ownership means you can leave with everything. Full export ships today: a complete takeout of
your observations, the cognition alwyse derived from them, your media, and your preferences.
It is served directly by your own instance and never passes through our control plane, so it
is content-blind on both offered tiers. On self-host and on Cloud you can do this now. On
Cloud Confidential it arrives with the tier, whenever that is.
You can delete anything
- Self-host Building
- Cloud Building
- Cloud Confidential Not offered
Ownership also means you can erase, and most of this is real today. In every alwyse app — on
the web, on iOS, on macOS, and on Android — you can delete a single entry, or everything
derived from a connected source, from your settings. It is gone from every live read
immediately, cascading through whatever alwyse inferred from it, and any copy sitting in a
backup expires within thirty days.
This is the standard we hold ourselves to, in the words alwyse uses with you:
Deleted means gone — removed from everything I show you right away, and then erased
for real. Not hidden.
One part of that is still being finished, and we would rather name it than let the promise
outrun it. When you delete, it leaves everything alwyse shows you at once, on every device, and
its backups expire within thirty days. What is not yet automatic is compacting the deleted
content out of the underlying store — erasing the bytes, not only dropping them from every
view. That is the one reason this row reads building and not shipped, and finishing it is a
commitment we have made for before broad launch.
None of this is in tension with alwyse keeping a faithful record of your life. Append-only
is a promise about integrity, not a refusal to forget: it means your history is never quietly
rewritten, and that corrections supersede rather than falsify. You decide what alwyse holds;
alwyse decides only that it won't rewrite the past behind your back.